If your exam crashes during a section of the exam and you have already completed at least one other section, please informing us of the crash. My Exam Crashed If you experience issues while you are taking the first section of the exam and were not able to complete it, please contact a Member Services Representative It may be necessary for us to generate a new exam key for you. If your display settings meet the minimum requirements and you are still having issues and using Windows 7 or 8, please make sure yourįont size in Windows is set to the default (smaller) setting. If you are unable to set the screen resolution to 1280x1024, the Prep Course program will be unable to run as it does not meet the If you are using a Netbook, this may not be possible as the screen size may be too small. There is not a Submit Button on Certain Questions in the Review Session For the Prep Course to run properly, pleaseĬhange the screen resolution to a color display running at a minimum of 1024x768 or 1280x1024 (we recommend a display of 1280x1024). Contact your IT team and they will be able to correct this issue for you.
If you are on a work computer, you might have certain restrictions.
When I Click the Icon for the Prep Course, Nothing Happens (Download Format Only) You may need to right click the Prep Course program icon and run it as an Administrator. This allows us to identify the issue and provide Please note, in order to assist you better, we do recommend providing us with a screenshot of your issue. Please review this guide first and if the issue you are experiencing is not listed below, contact ACFE Member Services at (800)Ģ45-3321 / +1 (512) 478-9000 or visit to chat with a Member Services Representative. The following is a list of common technical issues users might experience while using the Prep Course or CFE Exam software. The exam expiration date will be updated with the release of the new CFE Exam prep Course. * Exam expiration dates are subject to change.
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